Support
BTY Norebang is operated by BTY (Better Than Yesterday), operated by Dr. Chi. The iOS app is published as BTY Norebang; the web service is btyNorebang. They are the same service.
Contact us
Email ywamer2022@gmail.com. This address is monitored by the operator and is the correct place for every question below — support, privacy, and account deletion. We aim to reply within 2 business days.
Please include the norebang name or link if your question is about a specific room, and tell us whether you signed in with Apple or with Google. Never send us your password — we never ask for it and never need it.
Delete your account
You can delete your account yourself, from inside the app, at any time — you do not need to contact us first:
- Sign in and open the account screen.
- Tap Delete Account.
- Read the consequences, re-authenticate with your sign-in provider, and confirm.
Deletion is immediate and cannot be undone. Exactly what is deleted, anonymized and retained is described in section 12a of our Privacy Policy. If you cannot reach the screen — for example because you can no longer sign in — email us at ywamer2022@gmail.com and we will handle it for you.
Common questions
- I can’t sign in. BTY Norebang signs you in with Apple or Google; it never stores a password. If sign-in fails repeatedly, email us and say which provider you used and what the screen showed.
- Guests can’t join my norebang. Guests join by scanning the norebang’s QR code or opening its link. A norebang that has been closed or retired cannot be reopened.
- A song won’t play. Playback is handed off to YouTube. If a video is unavailable, region-restricted, or blocked from embedding, it cannot be played.
- Questions about your data. See the Privacy Policy and the Terms of Service, or email us.